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Trade Supplier
Apprenticeship Level 2

Customer service assistant

Trade counter service assistant

Trade counter sales person

Trade counter sales / warehouse person

Level 2 - equivalent to GCSE

Essential workplace skills

Vocational skills

Essential workplace behaviours

Training Locations
Employer's trade counter warehouse facility

Getting started
January, May & September


Training places subject to caseload capacity

Please enquire

Geographic locations - some restrictions apply

Please enquire

Training Access & Support
Access Didac's eLearning Portal

One-to-one training sessions

Regular reviews with your trainer and employer

ePortfolio - to record training & development

Opportunities to improve your maths & English skills

Minimum of 12 months, typically 15months

Funding - England
Government Funding

Funding Value


Employer Contributions


Age grants for employers - England
Under 19 Apprentice - 3 months


Under 19 Apprentice - 12 months


Occupational Standard
Trade Supplier

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Wales, Scotland & Northern Ireland
Please contact us for commercial options

Trade Supplier
Apprenticeship Level 2

Training Category / Warehouse & Management

Skills for working on trade counters in merchanting

Building, joinery, electrical, plumbing, tiles, timber, roofing, engineering, fitted kitchens, windows & doors

Whether you are leaving school, graduating or looking to change career to work in a Sales, marketing and procurement role in the merchant trades this is a great apprenticeship standard because it provides the knowledge and skills you will need to kick-start your career.

The trade counter is visited regularly by professional trade customers who have technical knowledge about what they are buying.   

Frequently, it is the gateway to a whole host of career opportunities in sales, purchasing, product specialist, branch management, account management, logistics and administration.

The apprenticeship is equally applicable for employers with small branches to large state of the art warehousing facilities with a trade counter.  It covers all types on merchanting trades with small independent operators to large multinational businesses.

With Didac’s merchant training experience, we can create stimulating training plans to cover specialised trade counter situations.

Click the Add to Enquiry button below to find out more by registering your interest with us.  You are not committing to anything.

At Didac, we would like to thank the following companies who helped create the Trade Supplier Apprenticeship Standard, which has become one of the most popular apprenticeship standards in the merchanting sector.

Howdens Joinery Co.  ♦  Rexel UK Ltd ♦ Magnet Group ♦ Electric Company Ltd ♦  R & B Star (Electrical Wholesalers) Ltd ♦ City Electrical Factors ♦ Lockwell Electrical ♦ Edmundson Electrical Ltd ♦ Kew Electrical ♦

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You must:

  • be 16 or over
  • not already be in full-time education
  • live in England to qualify for Didac funded apprenticeships

You can start an apprenticeship whether you’re starting your career, want a change or you’re upskilling in your current job. You can have a previous qualification like a degree and still start an apprenticeship.

As an apprentice you’ll:

  • learn and train for a specific job
  • get paid and receive holiday leave
  • get hands-on experience in a real job
  • be given the opportunity to improve your maths and English skills
  • study for at least 20% of your working hours off-the-job
  • complete assessments during and at the end of your apprenticeship
  • be on a career path with lots of future potential

  • the organisation I work for
  • the specialist trade customer profile of the business I am working in
  • trade counter and telesales services and how to use them
  • the key principles of warehousing and stock control
  • the technologies that are appropriate to the trade counter job role
  • legislative responsibilities relating to the business, products and/or services being sold
  • how personal responsibilities and my performance contribute to the success of the team and the business

The apprenticeship will give you the opportunity to develop the following behaviours.  These are transferable life-time skills for personal and career development.

  • adopts an approachable and friendly manner, interacting with customers in the style of the business
  • takes an active interest in the range of products and services offered by the
  • works with integrity in an honest and trustworthy manor
  • demonstrates adaptability and flexibility in own performance
  • shows an organised and committed approach, with a positive attitude.
  • takes ownership and responsibility for own performance, is diligent and accurate
  • supports equality and diversity in the workplace
  • uses appropriate Personal Protective Equipment and operates machinery safely and effectively
  • consistently takes into account company environmental and sustainability policies and procedures.


The trade supplier apprenticeship is a gateway to a career in sales, marketing, procurement and management.  If you are promoted to run a team for example you could go on to do another apprenticeship such as Team Leader at level 3, which equivalent to an A’ Level.

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