Customer Service

Customer Service

Customer Service

Business Skills

WHAT IS CUSTOMER SERVICE? This Apprenticeship teaches you the skills to provide excellent customer service, and can be applied to hundreds of job roles across many different sectors, from government to telecommunications. However, most customer service apprentices work in retail, financial services, call centres, hospitality, or sport and recreation. Good customer service is key to the success of any business or organisation. Completing this Apprenticeship is a way of providing evidence of skills that will serve you well in virtually any industry – so it’s a very good way to move forward. Duties will vary between sectors, but in most cases you’ll be making sure that customers are dealt with in a positive, reliable and pleasant way – whether that’s by offering advice, answering questions or handling complaints. To properly assist customers, you’ll need clear and up-to-date knowledge of your organisation’s products and services. You’ll also need to be able to communicate with all sorts of people. Work based learning will provide hands on experience and help to develop a broad range of skills and knowledge to meet your employer business needs, without the need to attend college.

WHAT TRAINING WILL I RECEIVE?   
Throughout the programme, you will learn the following:
  • Dealing with customers face to face
  • Working on a helpdesk
  • Problem solving
  • Identifying improvements
  • Dealing with complaints
  • Going the extra mile and making a difference
  • Dealing with diverse customers and in diverse situations
  • Communicating effectively
  • ALL DELIVERED IN YOUR WORKPLACE
ADDITIONAL BENEFITS
  • Training from fully qualified Didac staff
  • Ensure you are working to current legal and good practice requirements

WHAT QUALIFICATIONS WILL I ACHIEVE?
As part of your Apprenticeship, you will achieve a number of recognised qualifications:
  • Diploma in Customer Service (demonstrating your practical and knowledge skills)
  • Functional Skills (where appropriate)

DURATION
  • 1 to 2 years to Intermediate Apprenticeship (Level 2).  1 year to Advanced Apprenticeships (Level 3)
DELIVERY LOCATION
  • National Delivery within the workplace
PROGRESSION Progression can include the following:
  • Manager / Supervisor / Business Admin
COST
  • Funding available for learners 16-18, 19+
  • Employer contribution dependent upon age of learner at start and duration of programme
NOTE - a travel charge maybe applicable with extreme delivery locations

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  • I'm not going to get to see you again now :( Can I just say a big big thank you for helping me throughout this year. You've been very patient with me and have always had positive words to try and pick me up when I've been very down. You've given me the self confidence to strive forward. Thank you again Alison appreciated very much Take care.


Contact Us

Didac Limited,
Woodwise Academy,
Riverside,
Crews Hole Road,
Bristol,
BS5 8BB

Tel: 0800 773 4230
Fax: 0117 915 0009
Email: info@didac.co.uk