Gemma has worked in the Tile Retail Industry for 11 years which included retail management and warehousing. She started out as a sales assistant and then progressed to Assistant Manager.
Gemma then chose to move to head office as the Customer Service and Administration Advisor which involved overseeing the website sales as well as the trade accounts.
As Assistant Manager she was involved with the new recruits training and enjoyed devising new ways to help them learn their product knowledge. The training was her favourite part of the role which is what inspired her to become an Trainer/Assessor.
Gemma has ILM level 2 in Team Leading and has been trained to drive a forklift truck.
She enjoys decorating and doing DIY in her spare time.