Trade Suppliers play a vital role in ensuring an efficient flow of goods and services between
manufacturers and their skilled trade customer base. They operate in a variety of sectors including
electrical, plumbing, joinery and general building supplies.
Typically, a Trade Supplier will operate a warehouse and trade counter, which is visited regularly
by professional trade customers who have technical knowledge about what they are buying. Trade
Suppliers can specialise in roles in a trade business environment, which may include sales,
purchasing, account management, logistics and administration.
What is the Apprenticeship Standard?
A standard contains a list of the skills, knowledge and behaviours an apprentice will need to have
learned by the end of their apprenticeship.
Standards are occupation-focused; they are not qualification-led. The learning happens throughout
the apprenticeship. And the apprentice is assessed at the end. They need to prove that they can
carry out all aspects of their job. They develop transferable skills and gain credibility too.
Trade Suppliers will deal with customer sales at the trade counter and over the telephone, and will understand incoming deliveries, stock control and despatch.
They will process customer orders and take delivery of goods and the basic administration related to these functions.
A key element of their role will be to have technical knowledge of the products and services offered together with the bespoke systems and equipment used in their trade business.
They will communicate with a wide variety of internal and external customers to build relationships and provide a high quality service that encourages repeat business.
interacting with customers in the style of the business
range of products and services offered by the business
works with integrity in an honest and trustworthy manor
takes ownership and responsibility for own performance, is diligent and accurate
policies and procedures
health & safety
products & services
Apprentices without Level 1 English and Maths must achieve this Level and take the test for Level 2 before taking the endpoint assessment
What is EPA?
Endpoint assessment (EPA) is an holistic and independent assessment, designed to test whether an apprentice has gained the skills, knowledge and behaviours outlined in the relevant standard, and it grades the apprentice according to their performance.
EPA must be carried out by an end point assessment organisation which is listed on the register of end point assessment organisations.
The minimum duration is one year before taking the end-point assessment.